Frequently Asked Questions
How will my caregiver be chosen and what happens if I want a different one?
At Family Private Care, we pride ourselves in being "matchmaking specialists." Our experts know how to ask the right questions to determine exactly the kind of caregiver that is best for each client. We do our best to match not only skill level, but also personality traits, likes, dislikes, and so forth. We have invested years in building a registry of hundreds of screened and qualified Independent Contractor caregivers. One of them is ideal for you, and we are not satisfied until the right match is made. For more information on the process, see our web page entitled Choosing Your Caregiver in the What to Expect section of our website.
Do I have to sign a contract?
No, you will not be asked to sign a contract. Our Service Agreement does not involve any long-term commitments on your part, but only authorizes Family Private Care to serve you as a referral service. You may cancel your care at any time with no penalty at all.
What is the minimum amount of care I can receive?
Family Private Care offers as little as one-hour visits. There is no minimum number of visits required.
What happens if I want to cancel and resume care?
Our services are client driven, and we gladly accommodate your needs. You can cancel care at any time and resume it again as you wish.
Can I get the same caregiver all the time?
We do our best to insure the highest level of continuity in your care. As long as the caregiver of your choice is available and willing to work, there is no reason why a change would need to be made. If your caregiver has an emergency or needs time off, we will offer you a temporary replacement to serve you until your regular caregiver is available again.
Who will be coming to my home?
If your care extends beyond an initial 48 hour period, a skilled nurse will visit you to assess your needs and help insure the best suitable care for you. That same nurse will visit you approximately every 60 days as long as your care continues, to answer your questions and further assess your needs. A Community Director (also a skilled nurse) may visit you occasionally in response to any concerns you or your caregiver may have. At all times the privacy of your home will be respected by the representatives from Family Private Care. (Family Private Care has no control or influence over visits you may receive from other organizations.)
How is my caregiver screened by Family Private Care?
Every caregiver Family Private Care refers has a current license and/or certificate (where applicable) and a clear criminal background check in accordance with Florida state law. In addition, all of the caregivers on our registry are required to provide a comprehensive work history, including verified personal and professional references (home care agencies, nursing homes, religious organizations, hospices, assisted living communities etc.). It is most important to us to put your needs first. We will only refer a caregiver to you who has the necessary experience and disposition to fulfill your individual needs.
What is a Nurse Registry and how is it different from a Home Health Agency?
A Florida Nurse Registry is a state licensed referral service that maintains a list (registry) of carefully screened caregivers and matches those caregivers with clients' needs. We believe the Nurse Registry model of home healthcare benefits both the client and the caregiver and we invite you to explore the differences discussed in a white paper you can download here. "Agency or Registry: Distinctions to Keep In Mind"
How much do your services cost?
Because of the competitive nature of the business, it is generally not wise for a private care company to post their rates online. We do periodic market-place analyses and strive to negotiate competitive rates between our clients and their caregivers while maintaining our exceptional level of service. Call one of our experts at our Family Private Care office and we will be happy to discuss this further.
What payment methods do you accept and when will I be billed?
Every two weeks, our billing department reviews the notes your caregiver has submitted and bills you for your caregiver's time. Family Private Care accepts payments of cash, checks, and major credit cards (VISA, MasterCard, American Express, Discover).
Do you accept insurance?
Yes, we do accept payments from many long-term care insurance policies. If you have a long-term care policy and would like to explore your options, our insurance experts would be pleased to discuss this with you.
Will Medicare pay for my care?
Medicare covers a limited amount of in-home care under certain conditions. While Medicare does not pay for Family Private Care's services, we do work closely with several local Medicare companies. If you think you may be eligible for some Medicare assistance, call us and we will be happy to help you find a Medicare provider to serve your needs.
If you have other specific questions we can address, we invite you to us at (855) 465-0611 or Request a Free In-Home Assessment.